Find answers to common questions about our products, orders, and services.
Placing an order is simple! Browse our products, add items to your cart, and proceed to checkout. Enter your details and payment information, then confirm your order. You'll receive a confirmation via WhatsApp with order details and delivery information.
We accept payments through Paystack, which supports multiple payment channels:
We offer same-day delivery in Ongata Rongai & Its Environs for orders placed before 2 PM. Orders placed after 2 PM will be delivered the next business day. Delivery is free within Ongata Rongai & Its Environs. You'll receive a WhatsApp notification with the exact delivery time.
Yes, absolutely! We use Paystack, a secure payment gateway that encrypts all transaction data. Your financial information is never stored on our servers. Paystack is PCI DSS compliant and trusted by thousands of businesses.
Orders can be modified within 1 hour of placement before processing begins. Contact us immediately via WhatsApp at +254 712 345 678 or email guarulhosliquer@gmail.com to request changes. After 1 hour, modifications may not be possible, but you can place a new order.
We guarantee 100% satisfaction with all products. If you receive a damaged bottle or defective product, we will replace it free of charge or issue a full refund. Please report any issues within 24 hours of delivery with photos for verification.
Yes! We guarantee 100% authentic products. All items are sourced directly from authorized distributors and verified for authenticity. We never stock counterfeit goods. If you have concerns about any product, please contact us immediately.
Currently, we deliver within Ongata Rongai & Its Environs. For locations outside these areas, please contact us directly at +254 722 203 960 or guarulhosliquer@gmail.com to arrange special delivery. Additional charges may apply for out-of-area deliveries.
You must be at least 18 years old to purchase alcohol in Kenya. We verify customer age during delivery. Our delivery personnel will request valid ID at the time of delivery. Orders from customers under 18 will not be processed.
You can reach our customer support team through:
Yes! We offer special discounts for bulk orders (10+ items). Contact us directly for a custom quote. We also offer corporate/event packages. Reach out to our team for details.
Currently, you can add items to your cart and they'll be saved locally. For a more comprehensive wishlist feature, sign up for our newsletter or contact us. We're constantly improving our platform!
Each product has an "Inquire" button that opens WhatsApp. Click it to send a message to our team about that specific product. You can ask about availability, recommendations, or any other details. We'll respond within minutes during business hours.
We love hearing from our customers! Your feedback helps us improve. Please reach out via:
Yes! We offer digital gift cards and vouchers for any amount. Perfect for gifts and special occasions. Contact us for details on how to purchase gift cards.
Absolutely! All our products are stored in climate-controlled facilities and handled with care. Our packaging ensures products arrive in perfect condition. For any concerns about product quality, please report within 24 hours of delivery.
After placing an order and successful payment, you'll receive a WhatsApp message with your order confirmation and details. You'll receive another message with delivery tracking information and estimated delivery time.
Contact us directly and our team will be happy to help you!